I can't access my CSB account?Updated 9 days ago

We’re sorry to hear you’re having trouble accessing your CSB loyalty account. Here are a few troubleshooting steps to help resolve the issue:

1. Check if you're logging into the correct store/app for your location:

   • If you are shopping from America, Europe, or the Middle East, make sure you're using shopcsb.com or the appropriate app:

     • iOS App
     • Android App

   • If you are shopping from Australia, New Zealand, Asia, or the Pacific, make sure you're on au.shopcsb.com or the local app:

     • iOS App
     • Android App

2. Try resetting your password: If you are on the correct site and still can’t access your account, please try resetting your password using the Forgot Password option on the login page.

3. Still having trouble? If you're still unable to access your account after resetting your password, please email us at [email protected], and we’ll be happy to assist further.

We hope this helps!