I have accidentally sent a non-CSB item back, what happens now?Updated 9 days ago

Due to the large volume of returns at our warehouse, we will do our best to locate your return; however, we cannot provide a specific timeframe for this.

In the meantime, we kindly ask that you email our team with the following details to help expedite the process:

• Confirm the item and the brand it comes from
• Provide the packaging it was sent in
• Share the tracking number for the parcel

Once we have located the return, we will need you to provide a prepaid label to have the item returned to you. After that, we will send you a new label to safely return your CSB items to our warehouse.