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CSB Help Centre

We understand how frustrating it can be when a parcel goes missing, and we&#x2019;re here to assist you! Please follow these steps to help us resolve the situation:<ol><li>If your order hasn&#x2019;t received any tracking updates within 7 business days, please reach out to the courier or AusPost directly to open an inquiry. They will provide you with an inquiry/case number.</li><li>The courier should offer an update on your parcel within 2-5 business days. If the parcel is delayed due to unforeseen circumstances, please allow a little extra time for delivery.</li><li>If your parcel is declared as lost in transit, please email our team at&#xA0;<a href="mailto:info@shopcsb.com" style=" text-decoration: none;">info@shopcsb.com</a> with a screenshot of the email from the Courier/Australia Post confirming the parcel as Lost in Transit.</li></ol>Please note that while we cannot offer refunds on missing parcels, CSB will work with you to provide a suitable solution.

We understand how frustrating it can be when a parcel goes missing, and we’re here to assist you! Please follow these steps to help us resolve the situation:. If your order hasn’t received any tracking updates within 7 business days, please reach out

I think the courier has lost my order, what should I do?

Shipping & Delivery

Do my rewards points expire?

My rewards points disappeared, how can I retrieve it?

My rewards points are missing but didn't check out?

My rewards code will not apply to my cart?

How do I join the CSB Rewards program?

How do I check and redeem my rewards points on your website?

Do I get a birthday reward?

What are the benefits of the CSB rewards program?

How do I check and redeem my CSB rewards points on the app?

How much do I have to spend to maintain my rewards level?

How long does it take for points to appear in my rewards account?

Can I transfer my points between different currencies?

How does the referral program work?

How can I leave a review on my CSB products?

Can I earn points for purchases made before joining the program?

I can't access my CSB account?

How do I redeem my rewards points on your website?

Rewards & Loyalty

Do you deliver to PO Boxes, military addresses or Parcel Lockers?

What is your shipping policy?

Do you offer free shipping?

How do I track my order?

What should I do if my tracking says my order has been delivered, but I haven’t received it?

Will I be charged Duties and Taxes on my CSB order?

Can my parcel be sent to a PO Box or Parcel Locker?

When will my order ship?

My parcel was returned to sender, what should I do?

Shipping Locations & Timeframes

Do you ship to Israel?

My tracking has not updated and my parcel is delayed?

I received an email to pay customs duties, is this a scam?

Do you offer a Signature on delivery service?

Do I need to pay import duties and taxes on US orders?

I ordered via ShopApp and it says my order is still "Ready to ship"?

What should I do if I’ve entered the wrong shipping address?

Can I cancel my order or make changes after it’s been placed?

Can I add items to my order after it's been confirmed and paid for?

What should I do if I received the wrong item?

I haven’t received my confirmation email. What should I do?

I made a mistake on my order, can this be updated before it ships?

How can I contact CSB?

Why is my CSB gift card showing as invalid?

Does CSB have physical stores?

Can I have my parcel redirected to a different address?

Why does an item shows as sold out before launch?

Order Assistance

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

Do you sell Gift Cards?

What is the difference between your black leggings/shorts?

Solara Swim by Isabelle Mathers - Drop 1

What is the Fade fabric?

What is the Serenity fabric?

What is the Activluxe fabric?

What is the Form fabric?

What is the Freedom fabric?

What's the difference between your fabrics?

How do I wash & care for my CSB items?

Are your items sweat proof?

Where are your products made?

Our Fabrics

Do you have a size guide?

What is Rachel Dillon's CSB size/measurements?

What is Isabelle Mathers CSB size/measurements?

What is the length of your leggings?

What crops do you suggest for a larger bust?

Sizing

Product

Can I use more than one discount per order?

Do you have any discount codes?

I did not receive my sign up discount code?

Do you offer instructor discounts?

Seamless Skin Giveaway Terms & Conditions

Discounts & Promotions

How can I collaborate with CSB?

Does CSB offer Ambassador/Affiliate discount codes?

How can I follow CSB on socials?

How can I get in touch with CSB about a brand collaboration?

Does CSB have stockists or offer wholesale partnerships?

I'm interested in a career at CSB, where can I apply?

How do I unsubscribe from email & SMS?

Marketing & Collaborations

Can I make multiple returns for one order?

How can I check the status of my return?

How do I process a return using the CSB app?

Can I use my discount after a return?

What is your return policy for swimwear?

Why does an item show in stock but isn’t available for my exchange?

What is CSB’s return policy?

Are there any exclusions from the returns policy?

Can I return for a refund?

Can I return sale items?

Will I have to pay for my return?

Will you refund my shipping fees if I make a return?

Can I return items paid by gift card?

I have a faulty item, what should I do?

Return Policy

Can I exchange my order for another size?

What should I do if my size isn’t available for exchange?

How do I exchange my CSB items for a different colour or style?

Do you offer instant exchanges?

How do I return my exchange order?

Exchanges

I didn’t follow the CSB returns process, what should I do?

My return has been delivered but I haven’t received my refund/exchange store credit?

I have returns from different orders, can I put them all in one return package?

How can I find my return label?

I have accidentally sent a non-CSB item back, what happens now?

How long until my return is processed?

Return Processing & Shipping

I want to cancel my return, what should I do?

I don’t have a printer to print my return label, what should I do?

Why is my item not eligible for a return?

How do I return items if I’m located in the US, UK or Europe?

How do I return items if I’m located in Australia, New Zealand, Asia Pacific, or Israel?

I think the courier has lost my order, what should I do?Updated 9 days ago