Unfortunately, our Customer Service team is unable to cancel orders once they have been placed. If you need to change your order’s address or the product style/size, please email us at [email protected] as soon as possible with your request. While we
Once your order has been confirmed and paid for, we are unable to add additional items. If you wish to add items, you will need to place a new order. In some cases, we may be able to remove items or change sizes before the order is shipped, but this
If you've received an incorrect item, please email our Customer Service team at [email protected] with photos of the item you were sent. Our team will review the details and provide you with options to resolve the issue as quickly as possible.
Sometimes confirmation emails may end up in your spam or junk folder, so please check there first. All confirmation emails are sent from [email protected]. If you still haven't received it, please contact us at [email protected] with your order number
If you need to make any changes to your order address or product style/size, please email us at [email protected] as soon as possible with your request. While our team will do our best to accommodate your changes, please note that due to our fast ship
We offer 3 ways to get in touch:. We aim to respond within 1-3 business days. Please allow extra time during holidays or launch days. Our office is closed on weekends/public holidays, and we reply during business hours (9am - 4pm, Monday - Friday).
It’s possible that your gift card was issued in our Australian store, which is why it’s showing as "INVALID" on our international site (or vice versa). Not to worry—our customer care team can easily fix this. Just send us an email at [email protected]
CSB is an online-only brand, meaning we don’t have physical retail stores, and for safety reasons, we’re unable to accommodate customer visits to our Fulfillment Centre. However, we occasionally host pop-up stores in various locations. Be sure to fol
Once an order has been dispatched from our warehouse, we're unable to change the delivery address. However, if your parcel is still early in the delivery process, you may be able to redirect it. Here’s how to manage your delivery if it’s already in t
Our system will continue to display "Sold Out" messaging until stock is officially loaded at the dedicated launch time. To ensure the latest availability, we recommend refreshing the app at launch time so you can add your items to the cart as soon as