Why is my item not eligible for a return?Updated 9 days ago

Your item may not be eligible for return for one or more of the following reasons:

• Final Sale: Your item is marked down 40% or more and is a final sale.
• Hygiene products: CSB Socks, Towel, Underwear, Keepcup, or Waterbottle – these items cannot be accepted for return for hygiene reasons.
• Condition: Your item has been worn and/or washed, is in bad condition, is unsalable, or does not meet our return conditions.
• Timeframe: Your order was delivered more than 30 days ago.
• Incorrect return details: You are using the incorrect portal, order number, or email address.

If your items do meet our return conditions and are still showing as ineligible, please contact our customer service team at [email protected].