If you wish to cancel your full return or cancel specific items from your order, please reach out to our Customer Service team. We will be happy to assist you with this request. You can contact our team via email at [email protected].
If you don’t have access to a printer at home, many post offices will be happy to print your shipping label once it has been generated. Simply take a screenshot of your label to your nearest Australia Post Shop or Post Office for printing. Alternativ
Your item may not be eligible for return for one or more of the following reasons:. If your items do meet our return conditions and are still showing as ineligible, please contact our customer service team at [email protected].
International customers can return items through our returns portal here: Return Portal. For exchanges and store credit, a free return label will be provided. If you do not receive a label, it may not be available for your region—please see the link
Customers based in Australia, New Zealand, Asia Pacific, and Israel can return items through our online portal here: Return Portal. For store credit and exchanges, a free return label will be issued. If you don’t receive a label, please note that it
We can accept returns if the tags have been removed, as long as the tags are still within the original garment bags. Our team can reattach these. Upon return, we ask that you please keep the environment in mind and send your return back with all orig
Currently, CSB is unable to provide return labels for customers located in the following regions:. To process your return, please book it as usual through our return portal. The final page will provide you with our return shipping address. You'll nee
If you believe your store credit was issued for an incorrect amount, please reach out to our customer service team through our contact form. We’ll be happy to review your return and assist you accordingly.
To return your order for store credit, the following requirements must be met:. Store credit will be issued in the form of a gift card, which will be emailed to the original email address used for the order. Follow these steps to return your order fo
Refunds are only available to first-time customers. If your card is lost, stolen, or cancelled, your refund will still be processed back to the original card used for your order. If the account linked to that card remains open, the funds will still b
Please note: Refunds are only offered for first time customers. If you have paid for your CSB purchase via AfterPay/ PayPal pay in 4 or any other payment instalment plan please refer to the below refund process. In the case where you have already pai